1. Users may cancel their course enrollment within a specified period (2 days from the date of purchase) to be eligible for a full refund. This window may vary based on the course or subscription type.

2. Full refunds are not available if the user has accessed the course content.

3. Certain courses or digital downloads marked as non-refundable are excluded from this policy, and no refunds will be issued for these items.

4. If a user is eligible for a refund but has accessed some content, a partial refund may be issued, calculated based on the percentage of the course completed.

5. If users encounter technical issues that prevent course access, they are encouraged to contact customer support. Refunds may be provided if technical issues cannot be resolved within a reasonable time frame.

6. Courses purchased with promotional discounts may be subject to different refund rules. Promotional codes, discounts, or bundles may affect refund eligibility.

7. Refunds are not available for courses where the user has completed all course modules or received a certification.

8. The platform reserves the right to change its cancellation and refund policy at any time. Users will be notified of any significant changes, and continued use of the platform will indicate acceptance of the updated policy.